Vacancy for Customer Service Executive at Discovery Cycle Professionals

Discovery Cycle Professionals (DCP) is a global network of experienced academics and consultants committed to providing world-class knowledge-based services locally and globally. DCP, headquartered in Abuja, Nigeria has diverse experiences across numerous fields. Through our unique “DCP Ecosystem”, we have developed a wide range of multi-disciplinary professional services covering both private and public sectors of the economy.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Abuja
Position Start Date: Immediately
Reports to: Head sales and marketing

Role Responsibility

·         Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

·         Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

·         Troubleshoot customer issues over the phone.

·         Use automated information systems to analyze the customer’s situation.

·         Maintain a balance between company policy and customer benefit in decision making.

Social Media:

·         Updates Facebook and Twitter Accounts.

·         Responds to posts or comments to bring value to user’s interactions with the company.

·         Posts updates, news and announcements in a timely manner using appropriate content.

·         Completes other social media projects as assigned.

Digital Media:

·         Takes pictures and videos of training events /customer’s events to be developed into content for the company’s website, Facebook and Twitter pages.

Research:

·         Regularly observes the online activity of model organizations researches and reports on “social media best practices”.

 

OTHER REQUIREMENTS:

Qualifications

·         BSc in any Social Science/Business related discipline.

·         2 years in progressively responsible for customer relations roles.

·         Good communication and interpersonal skills is required.

·         Prior experience in an ICT-based environment is highly desirable.

·         Problem solving, stress management and time management skills are required.

·         Proficient at using Microsoft office software: World Wide Web (internet), MS Word, Excel, PowerPoint, Outlook, etc.

·         Excellent record keeping and documentation skills are required.

·         Written and spoken fluency in English is required.

Eligibility:

·         Candidates should maintain a positive attitude under pressure, exhibit a strong work ethics, and enjoy working with a wide range of personalities.

·         Most importantly, the candidate should be flexible and willing to take on multiple tasks in a startup environment.

·         This position will benefit someone who is interested in Marketing and Ecommerce.

Personal Attributes:

·         Strong interpersonal skills, ability to communicate effectively.

·         Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

·         High level of integrity and dependability with a strong sense of urgency and results-orientation.

How to Apply
Interested and qualified candidates MUST submit the following documents; A current resume or curriculum vitae (CV) listing all previous job responsibilities and a cover letter and sent to careers@dcp.com.ng

Note

·         Please reference the Job title and location on the Cover letter and Resume /CV.

·         Only short-listed candidates will be contacted.